These terms govern use of the ClickCut customer, partner, staff, admin, and web services. By creating an account or using ClickCut, you agree to these terms and our Privacy Policy.
1. The ClickCut service
ClickCut provides technology for discovering beauty and wellness businesses, requesting appointments, joining queues, communicating, receiving updates, and helping partners manage daily operations. Unless clearly stated otherwise, salons, spas, professionals, staff, and customers are independent users of the platform. ClickCut does not itself perform the listed beauty or wellness services.
2. Eligibility and accounts
You must be legally able to accept these terms and provide accurate, current information. Keep your device, OTPs, passwords, and account access secure. You are responsible for activity performed through your account and must promptly report suspected unauthorised use.
3. Customer bookings and queues
- Prices, availability, duration, staff assignment, queue estimates, and business information are supplied by partners and may change.
- A booking request is not guaranteed until confirmed through the app or by the partner.
- Customers must arrive on time, provide accurate service information, and follow reasonable business rules.
- Cancellations, rescheduling, deposits, refunds, no-shows, and late arrival are subject to the displayed partner policy and applicable law.
- Queue positions and wait times are estimates and may change because of service duration, priority, emergencies, or operational conditions.
4. Partner and staff responsibilities
Partners must have authority to operate their business and must keep licences, profiles, locations, prices, services, availability, images, policies, taxes, and staff permissions accurate. Partners are responsible for service quality, customer safety, regulatory compliance, payments, refunds, and actions of their staff. Staff may use only the permissions granted by an authorised owner.
5. Payments, subscriptions, and advertising
Charges may be processed by third-party payment or app-store providers. Displayed taxes, fees, billing cycles, renewal rules, and cancellation options form part of the purchase. Partner subscriptions may renew until cancelled through the applicable billing provider. Except where required by law or an applicable refund policy, paid fees may be non-refundable.
Free or eligible plans may display advertisements. Advertisers are responsible for their claims and destination content.
6. Acceptable use
You must not misuse ClickCut, impersonate others, submit false bookings or reviews, harass users, send unlawful or harmful content, scrape data, bypass access controls, reverse engineer protected components, introduce malicious code, interfere with operations, or use the service in violation of law or another person's rights.
7. Content and intellectual property
ClickCut and its software, branding, design, and platform content are protected by intellectual-property laws. You retain ownership of content you submit, but grant ClickCut a non-exclusive, worldwide licence to host, process, reproduce, display, and distribute it only as needed to operate, promote, secure, and improve the service. You confirm you have the rights and permissions required for submitted content.
8. Reviews and support
Reviews and support requests must be genuine, relevant, and respectful. WhatsApp support is for service assistance and is not an emergency channel. Never send OTPs, passwords, full payment-card details, or unlawful content.
9. Availability and third-party services
We work to keep ClickCut available but do not guarantee uninterrupted or error-free operation. Maps, payments, notifications, authentication, app stores, advertisements, and partner services may be supplied by third parties under their own terms. Features may vary by device, region, account, or plan.
10. Suspension and termination
You may stop using ClickCut at any time. We may restrict or terminate access where reasonably necessary for security, non-payment, legal compliance, serious or repeated violations, fraud, harm, or platform integrity. Provisions that should logically survive termination—including payment, ownership, disclaimers, liability, and disputes—will continue.
11. Disclaimers and liability
To the maximum extent allowed by law, ClickCut is provided “as available”. We do not guarantee partner services, listings, availability, queue estimates, user content, or third-party services. Nothing in these terms excludes rights or liability that cannot legally be excluded. Subject to that rule, ClickCut is not liable for indirect, incidental, special, punitive, or consequential loss, or loss caused by independent partners or users.
12. Changes, governing rules, and contact
We may update the service and these terms. Material changes will be communicated reasonably, and continued use after the effective date constitutes acceptance where permitted. Applicable mandatory consumer and data-protection laws remain unaffected. Questions or complaints can be submitted through WhatsApp support at +91 70845 34180 or support@clickcut.in.